To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why Does My Water Smell Like Chlorine?
Chlorine is widely used in water treatment processes due to its effective disinfectant properties, which help in eliminating harmful pathogens and ensuring the safety of our drinking water. When chlorine is added to water, it can react with various substances, including organic matter, leading to the production of compounds that are responsible for the characteristic chlorine smell.
Per state and federal regulations, CRWC, does in fact add chlorine to disinfect its drinking water. However, it is important to note that the small amount of chlorine dissolved in the water has no odor.
Customers will notice the smell of chlorine when chlorine meets organic materials like bacteria, mold, or dirt. The chlorine will break this matter down into microscopic pieces called disinfection-by-products (DBP), and the chlorine itself combines with these pieces into compounds called chloramines. Both DBP and chloramines do in fact have an odor and it is the smell that one may associate with chlorine.
When customers can smell this, it means that the chlorine has found something that needs to be disinfected and is working hard to do it job breaking down that organic material.
When customers get a strong odor of chlorine when they first turn on the faucet, it means that it is time to clean out the aerator screens on faucets where bacteria and mold tend to grow, and where often chlorine sits for along periods of time breaking them down before its suddenly being flushed out when the faucet is turned on.
Water filters on sinks also tend to trap organic material and if not changed frequently can be breeding grounds for bacteria.
Like nature, moving water is healthier than stagnant water. The more water moving through your pipes and faucets, the less organic material will build up and the less likely the chance of the odor occuring. As stated above it may be time to clean the aerators on your faucets and to flush out your drains.
